How Much Does Delivery Cost?
To keep things as simple as possible, MOLLER proudly offers FREE DELIVERY by default on every product on our site, regardless of how your order will ship! In case you missed the words in caps lock the first time around, here they are again – FREE DELIVERY! For larger items you also have the option to choose White Glove Delivery for only $99! This service provides Room of Choice + Assembly as well as packing material removal. Now there’s really no excuse not to buy that Made in the USA sofa you’ve had your eye on for the last two weeks!
When Will I Receive My Order?
Immediately after you place an order with us, you will receive a confirmation email with details of your order. Orders are usually ready for delivery within 5-10 days, sometimes more and sometimes less. For instance, some of our products are ready to ship immediately and some – like our pieces that are built to order and feature a choice of colors/fabrics – can take a bit longer in production. We’re always happy to check on an item’s availability before you place your order so please feel free to Contact Us with any questions!
How Will My Order Ship?
Once your order is ready to leave our warehouse, we will send you a confirmation email with details of how/when your order will ship, including any applicable tracking info. If your order is eligible for Free Entryway Delivery or our upgraded White Glove Room of Choice + Assembly service, a team member from one of our delivery partners will contact you to coordinate a delivery date and time window. This call will take place when your order is in the distribution center nearest your home. PLEASE NOTE: detailed shipping information will NOT be included in your initial order confirmation. If you have any questions, please Contact Us.
MOLLER prides itself in being a one-stop-shop with one quick and easy delivery for your entire order. All orders purchased at MOLLER.com ship complete and whenever possible unless otherwise noted by a member of our customer support team. Our goal at MOLLER is to deliver your order to you in the most timely and convenient fashion. NOTE: Orders shipping complete is not guaranteed and can vary based on the availability of certain items. Here is a breakdown of the different shipping methods that could be utilized for your order:
Free Entryway Delivery
Free Entryway Delivery is available for all products at MOLLER! This free service is comprised of two different types of delivery: Entryway Delivery and Parcel Delivery.
Entryway Delivery is offered throughout the contiguous USA completely free of charge and is available on all furniture orders that are NOT eligible for Parcel Delivery via UPS/FEDEX/USPS. Entryway Delivery means that a delivery team will bring your order into your home or apartment but will not place it in your room of choice or provide assembly services. This option is great for people who feel comfortable placing their items into their final positions and/or performing assembly. If you feel that you would like additional help with assembly or with room of choice placement then we suggest choosing our White Glove Room of Choice + Assembly service. This White Glove service is available for an upgraded price on eligible items at the time of checkout.
Parcel Delivery refers to any items that are small enough (or packaged conveniently enough) to ship via UPS/FEDEX/USPS. Parcel Delivery items always ship free of charge! Orders shipped via UPS/FEDEX/USPS usually arrive within 1-4 business days after your order has been processed and prepared for shipment. These products will usually ship directly from our vendors and will arrive at your home or apartment quicker than orders that are eligible for Entryway or White Glove Delivery. Parcel Delivery items are not eligible for our White Glove Delivery service. If your order includes both a Parcel Delivery item and an Entryway/White Glove delivery item then the Parcel Delivery item will likely arrive before the other parts of your order since it will ship directly to your home or apartment. PLEASE NOTE: Parcel Delivery products may require assembly, but they will include easy-to-decipher assembly instructions. Except for our area rugs. They don’t include assembly instructions. For your convenience, here are the assembly instructions for our area rugs – unroll.
ALSO NOTE: Any shipping damage or product imperfections must be clearly noted on the shipping documents at the time of delivery. Failure to do so may affect damage claim eligibility. In the case of entryway deliveries, it is the customer’s responsibility to fully inspect the product and contents of packaging for damage or imperfections to note on the shipping documents. We highly recommend removing packaging at that time to ensure your product is in great shape! Note that it is the customer’s responsibility to ensure that the individual signing for a delivery is authorized to do so.
White Glove Delivery
We also provide a White Glove Room of Choice + Assembly service for eligible large items at a flat rate of $99! By default your large items will be delivered with our Free Entryway Delivery service. If you’d like to treat yourself to our White Glove Room of Choice + Assembly service then simply select that option for $99 at the time of checkout and you’ll get the royal treatment. Our White Glove Room of Choice + Assembly service means that the delivery team will place your order in the room of your choice and perform any necessary assembly! They will also remove any and all packaging materials for you. White Glove Room of Choice + Assembly service is available for all eligible large items. This includes pieces like all of our Made in the USA sofas, sleeper sofas, sectional sofas, and upholstered beds plus all of our larger case goods like bedroom collections, dining tables, buffets & sideboards, etc. If your item is eligible for White Glove Room of Choice + Assembly service then you will receive the option to upgrade for only $99 during the checkout process! The $99 option is a non-refundable, one-time service fee.
NOTE: Entryway Delivery and White Glove Room of Choice + Assembly Delivery take a bit longer than a traditional curbside/gutter/leave-it-in-front-of-your-honda-civic drop-off service. The average transit time nationwide is 10-14 days after construction and/or order processing but this number can vary depending on your order and your location. For instance, if you live in LA then you’re going to get your order a little bit faster than if you live in northern Idaho. We appreciate your patience while we deliver your beautiful new furniture! Good things come to those who wait, right?
HOW IT WORKS: When your order leaves our warehouse, you will be contacted with tracking/shipment information that you may use to track the progress of your order shipment. Then, our delivery partners will contact you to schedule a delivery appointment when the shipment has reached your local area (delivery teams never show up unannounced). Entryway Delivery and White Glove Room of Choice + Assembly Delivery usually include a two-man delivery team to place your purchase inside your entryway or in the room of your choice. Both of these services include carrying the items up two flights of stairs from the building entrance (4-15 steps = 1 flight). If you live in a building without an elevator and/or need the products moved up additional flights, please Contact Us and we’ll make arrangements (a small additional charge per flight may apply for some orders and, should a 3rd delivery team member be required to complete the delivery, additional charges may apply related to that as well).
If you choose our free Entryway Delivery service then the delivery team will bring the order into your home and have you sign the delivery form. If you choose our upgraded White Glove Room of Choice + Assembly then the delivery team will bring your order inside and perform all necessary tasks such as assembling the furniture, placing it in the room of your choice, and removing all packaging materials. Please ensure, prior to delivery, that there is adequate access and space to complete the delivery without hassle. PLEASE NOTE: Any shipping damage or product imperfections must be clearly noted on the shipping documents at the time of delivery. Failure to do so may affect damage claim eligibility. In the case of entryway deliveries, it is the customer’s responsibility to fully inspect the product and contents of packaging for damage or imperfections to note on the shipping documents. We highly recommend removing packaging at that time to ensure your product is in great shape! Note that it is the customer’s responsibility to ensure that the individual signing for a delivery is authorized to do so.
IMPORTANT: If you agree to a scheduled delivery day/window and are NOT AT HOME TO RECEIVE THE GOODS at the scheduled time, our delivery teams may contact you to re-schedule a delivery for a different day. In the event that this occurs, you will be charged a one-time 2nd attempt delivery fee equal to the cost of the actual delivery charge, which is calculated based on your location and size of order. If you have any questions regarding this, please contact MOLLER Customer Support.
ALSO IMPORTANT: If you live in a remote location (i.e. on an island, on the top of a mountain, in a cave, etc.) certain delivery surcharges may apply to your order. To find out if there is a “ferry fee” or a “spelunking fee” or if you have any questions regarding this, please contact MOLLER Customer Support.
More Delivery Details
Items marked with QUICK SHIP are special pieces that can be built in a flash! Each piece ships out of our warehouse within 3-5 business days or less (NOTE: delivery/transit times will vary depending on customer’s location and production times can vary a bit based on seasonality). This is a great way to get that brand new ______ just in time for ______ !! Weren’t expecting some fun Mad Libs mixed in with all this fine print, were ya? Look for the QUICK SHIP icon within a select category or individual product pages. The QUICK SHIP tag will tell you if a particular piece is eligible for QUICK SHIP.
QUICK SHIP ≠ teleportation. Your QUICK SHIP piece will ship out from our warehouse/factory in only 3-5 business days. But it still needs to get from Los Angeles to your local area! This process still takes the average 10-14 days. But still… it’s pretty dang fast!
At MOLLER, we are all about making the ordering process as quick and easy as possible. We always do everything in our power to get your order to you in a timely fashion. However, if you would like us to hold off on delivery for a while please Contact Us after you receive your order confirmation with your order number and details of your deferred delivery request – we are almost always able to accommodate these requests! Once you return from holiday in Monte Carlo, we’ll get your pieces delivered to you safely and efficiently. PLEASE NOTE: If your order ships before you notify us of a deferred delivery request, your order may incur storage fees if it is necessary to house it at one of our delivery services’ facilities. We hate charging fees so please be sure to notify us of your deferred delivery request prior to shipment!
Depending on the shipping method for your order, there will be different levels of assembly that may or may not be required. Please read on to learn which type of assembly your order might require!
Entryway Delivery refers to larger items that are not eligible to ship as parcels. Entryway Delivery items will be delivered into your home or apartment by a delivery team but the team will NOT provide assembly service or room placement service. Items like our Made in the USA sofas, sectional sofas, and sleeper sofas generally only require their legs to be attached or their sectional brackets connected. However, pieces like our beds will require more assembly and will require a little more elbow grease. We recommend having a second set of hands to help you with this type of assembly. We also suggest bribing a friend with beer and pizza so that you can make a night of it.
Parcel Delivery items will be delivered directly to your home or apartment via UPS/FEDEX/USPS and may require assembly. These items will include easy-to-decipher instructions and are typically less-intensive as far as assembly is concerned (for instance, putting together a lamp or screwing in the legs of a chair). Parcel Delivery items will always ship to your home free of charge!
White Glove Delivery includes Room of Choice + Assembly for only $99! This is a non-refundable, one-time service fee. This is the Rolls Royce of our delivery options. With White Glove Delivery a team of trained delivery professionals will bring your eligible items into your home, place them exactly where you want them, perform all necessary assembly, and remove all of the packaging material. You will not have to perform any assembly on your own with this option. In fact, you won’t have to lift a finger – except to point to the place where you’d like your items!
Making a Return
100 Day Returns
MOLLER prides itself in its Hassle Free 100 Day Guarantee and its commitment to customer satisfaction. We will always do everything in our power to ensure your satisfaction! Return policies can be tricky in the furniture business and we aim to be as fair, open, and transparent as possible. Please see below and feel free to Contact Us with any questions!
THE MAIN THING YOU NEED TO KNOW: At MOLLER, we offer a 100% satisfaction guarantee at the time of delivery; if you are dissatisfied with an item at the time of delivery, you may refuse it and the delivery team will take it back for an exchange or refund with no restocking fee! After that point, you still have a full 100 days from the date of delivery to return it!
THE NITTY GRITTY: All merchandise delivered by MOLLER should be inspected upon receipt prior to signing for the delivery; any damaged items will be repaired or replaced ASAP. Please note: Aside from cases of damage, if you refuse all or part of an order, you will still be responsible for any and all return shipping costs associated with your order, even if you didn’t initially pay any delivery charges at MOLLER; if you refuse or return all or part of an order, the appropriate corresponding return shipping fees will then be deducted from your refund. In cases of no-fit, the customer is always responsible for return shipping charges as well. Original packaging must be kept if a return is to be authorized; this is to ensure safe transport back to MOLLER’s facility. If you have any questions about the return shipping charges of your order, please don’t hesitate to ask!
Once the delivery team leaves, you may return any item in unused/like new condition within 100 calendar days from the date of delivery for a refund or exchange. A minimum restocking fee of 15% will apply to any opened items or items that cannot be guaranteed as new (NOTE: any items that have been altered in an off-menu fabric, finish, size or configuration not normally offered may not be eligible for return and/or may be assessed a higher restocking fee). Once the delivery team leaves, it is the customer’s responsibility to ship the items back using a service of their choosing, drop them off, or pay the appropriate corresponding handling fee to have our delivery service pick it up.
LET’S BE HONEST: Returns are no fun and can be costly for everyone involved… except all of the shipping companies, of course – they make out like bandits! If you’re within our return policy window, we’ll absolutely accept a return of any item you may be dissatisfied with; however, many customers have chosen to resell their items on places like Craigslist, eBay and Chairish as a more cost effective alternative to the returns process. Rest assured, we’ll do everything in our power to make sure that you are treated with fairness and dignity in the unlikely event that what you ordered isn’t exactly what you were hoping for.
If you would like to return or exchange all or part of your order, you must first contact MOLLER Customer Support for authorization and instructions, as credit may not be issued for unauthorized returns. IMPORTANT: Any shipping damage must be clearly noted on the shipping documents at the time of delivery. Failure to do so may affect damage claim eligibility.
PLEASE NOTE: If a return is made for an exchanged item due to reasons of customer dissatisfaction, MOLLER reserves the right to deem that exchanged item a Final Sale piece, not eligible for further return or exchange. Additionally, if MOLLER management deems any situation to be that of return policy abuse, service may be refused at the discretion of the company. If an order is determined to be fraudulent, service may be refused at the discretion of the company as well.
We know you’re going to love your new MOLLER furniture and home decor so please don’t cancel anything! But, if for any reason you find that you need to cancel an order, change an item in an order, or change the shipping address, please contact MOLLER Customer Support. Generally, we cannot cancel an order once it has left our manufacturer’s warehouse or distribution center. Additionally, if the item(s) ordered require assembly and have already been assembled, we cannot cancel that part of an order. Therefore, the sooner you Contact Us, the better. If we are unable to make the change before the order is processed, shipped, and/or assembled, you may need to return the item and/or a restocking fee may apply. For orders involving made-to-order construction (i.e. fabric selection on a sofa) you may be required to take delivery of your order if not cancelled within 24 hours of placement. Any orders involving alteration or full customization (i.e. off-menu fabric options or frame adjustments) may not be eligible for cancellation as they are generally considered Final Sale. Please let us know if you have any questions and we’d be happy to shed some more light!
Changes to custom made-to-order pieces
All changes to custom made-to-order upholstery pieces need to be made within 24 hours of purchase. No changes or cancellations may be requested after 24 hours as the piece has likely begun the initial stages of production. Fabric is a great example- one of the first steps of custom upholstery is to cut the fabric to reserve it for the order so fabric changes can only be made within the initial 24 hour grace period. PLEASE NOTE: For cancellations or changes affected after 24 hours post-purchase, a $49 change fee will apply.
Outlet + Final Sale Pieces
Our Outlet clearance center is the place to hunt for fantastic deals on great MOLLER furniture. These pieces are by and large in like-new condition and are offered at very deep savings. All Outlet pieces are labeled as carrying an “All Sales Final” return policy. This means that they cannot be cancelled, returned or exchanged for any reason outside of clear shipping damage or manufacturer defect that was not alluded to on the product page for the item in question. IMPORTANT: In the event that the item is unable to be delivered to the space of customer’s choosing due to space limitations, item will be delivered to closest dry/safe area. Cases of no-fit do not constitute grounds for return or exchange. We highly recommend double checking measurements for delivery to ensure safe passage to the item’s intended location!